Joel Confino

As Chief Omnichannel Architect at Vanguard, Joel Confino is at the forefront of integrating cutting-edge technologies to enhance client experiences across multiple platforms. He played a pivotal role in pioneering hyper personalization at Vanguard. Previously, as CEO of startup Haydle, Joel spearheaded the development of a new enterprise knowledge management system. His technical expertise is rooted in a diverse background, including distributed systems, large-scale web applications, mobile development, and event-driven architecture. Joel is also well-versed in site reliability engineering and DevOps. Passionate about improving customer experience, he constantly explores emerging trends, recently in AI-based personalization.

The Art of Omnichannel: Building Blocks For Crafting Connected Experiences