Failure Fridays at PagerDuty: Embracing Failure for Success

In this talk we delve into PagerDuty’s approach to system reliability and Reliability culture. We explore the evolution and implementation of “Failure Fridays,” which embraces the inevitability of failure in today’s complex technological landscape.

Drawing from insights shared by Stevenson Jean-Pierre, a Senior Engineering Manager at PagerDuty, we highlight how intentionally injecting failures into systems has helped PagerDuty build more resilient services and fostered a culture of continuous learning, trust, and collaboration.

This talk aims to inspire organizations to view failure as an invaluable tool for learning, innovation, and success.